FREQUENTLY ASKED QUESTIONS

Escape Room Florence is a fun, new, immersive entertainment concept. It is a real-life escape game designed for small groups of 2-8 people. Your goal is simple: work together as a team, testing your wits and skills, to escape from a locked room in under 60 minutes. While the goal is simple, the game is challenging. Opening the locked door will require finding clues, solving puzzles, and teamwork.
$26.00 per person. Anyone entering the room will be considered a participating member and will be required to purchase a ticket. A 24 hour notice is required to cancel or reschedule. All cancellations inside of 24 hours will incur a 20% cancelation fee. All customers will be given the opportunity to reschedule by using a voucher code sent via email after cancelation.

*No-Show appointments will be charged the full amount for the booking.

Unless you book the entire room, you may be paired with other players. You will have the option to book a private room during online reservation.
Yes, we strongly recommend booking a reservation on the Book Now! page. This will ensure you secure your most desired time slot.
Please arrive at least 15 minutes prior to your game start time. Arriving late may cause a deduction from your 60 minutes and you’ll need every minute!
Your entire experience will normally take over 1 hour. The game itself can last up to 60 minutes, and we will give you a video briefing before your game starts, and a photo after your game.
Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you will be able to any point of the game.
Your group will be assigned a personal Game Master to guide you through your experience. If you are really stuck, you may press a hint button for a hint!
Yes you can! You’ll need to contact the venue individually and we will be able to advise what is best for your group.
Anyone can play our games in groups of 2-8 players. We recommend that children under the ages of 7 do not play as they might not understand the games. Participants under 18 years of age must have a waiver signed by a parent or a legal guardian at the time of their experience. In the event the guardian won’t be present with the person under 18 years of age, please fill out this wavier. Players under 12 years of age must be accompanied by a paying adult.
All of our games are non-refundable. However, we can reschedule your game if you contact us at least 48 hours prior to your game start time.
Parking is available on the street in front of our building or in the parking deck across the street.